At Sweet Gestures, our aim is to make shopping with us as enjoyable as possible. That’s why we work hard to make sure our store policies are fair, clear and transparent. You can find a full outline of our policies below. If you can’t find the information you’re looking for, please don’t hesitate to get in touch.
Refund & Returns policy
Your gift should reach the recipient address in good condition but in the event of damage or breakage it may be necessary to arrange a replacement or a refund. In the event that there is a problem, please contact us as soon as possible and we will do our best to put things right. Replacement products can only be made within 7 days of receipt of goods.
Where a refund is necessary, it will only be issued to the original purchaser's card used to place the order.
For personalised items, once the order is placed it cannot be cancelled or returned as these items are made to order.
Whilst every reasonable effort shall be made to keep to any delivery date, we will not be liable for any losses or costs incurred by the customer out of any failure to meet an estimated delivery date.
Your access to and use of this website is subject to the following terms and conditions which, by accessing and browsing this site, you accept without any limitation or qualiﬁcation.
The contents of this site are provided by Sweet Gestures. Whilst we have endeavoured to ensure that all information on this site is correct, the contents of this site are provided to you without representation or warranty of any kind. Sweet Gestures accepts no liability for any statement, inaccuracy or omission on this site. Sweet Gestures accepts no liability for any direct, special, indirect or consequential loss or damages of any kind resulting from the use of any information obtained directly from this site or for any viruses that may infect your computer equipment or other property on account of you browsing in this site. All such liability is excluded to the fullest extent permitted by law. The information on this site is subject to change and may be amended or withdrawn at any time without notice. These Conditions of Use may be changed at any time without notice.
Use of information
All information collected by Sweet Gestures is stored and handled in accordance with applicable laws and regulations, especially the General Data Protection Regulation -Regulation (EU) 2016/679- "GDPR"). Detailed information on our data protection policies is given below on this page. Personal and financial information collected on this site is used for the sole purpose of processing and delivering your order. Financial and payment details such as credit/debit card numbers are removed from our database immediately following payment.
This site is controlled and operated by Sweet Gestures based the UK. Sweet Gestures makes no representation that material in the site is appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable.
These terms and conditions and anything in this site shall be governed by English Law and all matters in connection with them shall be determined by the English Courts.
Sweet Gestures value your trust when sharing your personal data with us and recognise that you may be concerned about the information provided to us and about how we handle that information. This Privacy Notice sets out, the basis on which we process your Personal Data when you access our Sites or contact us.
Sweet Gestures collects and uses Personal Data which you provide or which we collect about you when you navigate through our Site for the purposes of advertising, supplying you with our products and services, making contact with you for marketing or other commercial purposes, answering your enquiries regarding our products, facilitating your participation in our offers and promotions.
Your access to and use of our Site is subject to the terms and conditions of our Privacy Notice and all applicable laws. Your Personal Data processing will be limited to what it is necessary in relation to the purposes given above. We only process your Personal Data in the European Union. You can seek for further information or exercise your rights of access, rectification, cancellation, objection, and data portability in respect of your Personal Data, by contacting us.
We may change this Privacy Notice from time to time by posting the updated version of the Privacy Notice on our Sites. We will inform of any material change so that you can fully understand the changes that are actually implemented. Please visit frequently this Privacy Notice to stay informed about how we use your personal data.
What Personal Data do we collect from you?
The type of information and Personal Data that we collect about you when you visit our Sites or interact with us may include the following:
Personal details provided by you - such as your name, postal address and other contact details, such as your telephone number and email address, your requests, any complaints you may have and any other data we receive if we communicate with you via email, online or via social media, and any other information you provide - for example, when you register with our Sites, participate in our offers and promotions, provide customer feedback, reply to surveys or purchase our products or services;
Payment information - including data to make purchases, such as your payment account details, credit card and debit card numbers, expiration date, delivery and billing addresses;
Account login information - including any information that is required for you to establish a user account, such as user name, password and security question and answer;
Information collected automatically – including information about your computer, IP address and browser, that we may collect, for example, when we use in our Sites our own cookies, web beacons and similar technologies that collect information about your use of our Sites or about your interaction with us by emails. See our Cookies Policy for further information.
Why do we collect Personal Data?
We collect and use your Personal Data for the purposes below;
For legitimate commercial interests: we may use your Personal Data such as your contact details, your account and electronic identification data, information regarding your purchases, for the purpose of advertising and for analysing and improving the quality of our products or services, as well as to understand you as a customer.
This also means that we analyse the information that you provide to us together with your use of our Sites or of our products and services and we use all this information to improve the same and to give you a better user experience.
We may also use your Personal Data, for legitimate commercial interests such as, to generate aggregated statistics about the users of our products and services; to assist in security and fraud prevention; for system integrity purposes; to remind you by email of your abandoned online shopping or to send you an order confirmation; to facilitate our business operations, to operate company policies and procedures; to enable us to make corporate transactions, such as any merger, sale, reorganisation and for other legitimate business purposes permitted by applicable law, on which we would provide the relevant information at the time.
For the performance of the terms and conditions of a contract: to purchase our products or services or to develop a contest, competition or promotion in which you may have entered, to conduct the promotion and contact to you if you became a winner, to be able to answer to any information request performed using our Contact Us features.
We may also use your information based on your consent, where granted, for instance for marketing purposes and for tailoring our communications with you based on your profiles via email, SMS, other electronic means or otherwise. You can withdraw your consent any time.
To comply with our legal obligations, such as maintaining appropriate business records, handling complaints made to our customer solutions department, complying with lawful requests by public authorities and with applicable laws and regulations or as otherwise required by law.
How long do we retain your Personal Data?
We will only retain your Personal Data for as long as it is necessary to satisfy the purpose for which it was provided by you or collected by us (for example, for the time necessary for us to answer queries or resolve problems).
We may therefore retain your Personal Data for a reasonable period after your last interaction with us. When the Personal Data that we collect is no longer required in this way, we will destroy or delete it in a secure manner.
Who might we share your Personal Data with?
We may share your Personal Data with:
Service Providers and Processors. We may engage third party vendors, agents, service providers, and affiliated entities to provide services to us on our behalf, such as support for the internal operations of our websites, Mobile Apps or online stores (including social media services providers, payment processors, brand activation agencies, data analytics providers and third parties we use for sending your orders to your home address, such as postal courier vendors) or for the technical processing (for example, hosting services or data storage) or for customer relationship management services, as well as related offline product or promotional support services, (for example, competitions, sweepstakes and contests organizers, winner draws providers, events management agencies, prize or compensation packages vendors) and, other related services. In providing their services, they may access, receive, maintain or otherwise process Personal Data on our behalf. Our contracts with these service providers do not permit use of your information for their own purposes, including their marketing purposes. Consistent with applicable legal requirements, we take commercially reasonable steps to require third parties to adequately safeguard your Personal Data and only process it in accordance with our instructions.
Third parties in case of legal requirement. We may also disclose your Personal Data if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe necessary or appropriate to disclose Personal Data to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Privacy Notice; to respond to any claims against us; and, to protect the rights, property, or personal safety of Sweet Gestures, our customers, or the public.
How do we ensure the security of your Personal Data?
We use a variety of physical, technical and administrative security standards, technologies and procedures to help protect your Personal Data from loss, misuse, alteration, destruction or damage to an appropriate level depending on the sensitivity of the information.
We take steps to limit access to your Personal Data to those persons who need to have access to it for one of the purposes listed in this Privacy Notice. Furthermore, we contractually ensure that any third party processing your Personal Data equally provide for confidentiality and integrity of your data in a secure way.
What rights do you have regarding the Personal Data we hold about you?
You have the following rights:
to obtain a copy of your Personal Data together with information about how and on what basis that Personal Data is processed;
to rectify inaccurate Personal Data (including the right to have incomplete Personal Data completed);
to erase your Personal Data in limited circumstances where it is no longer necessary in relation to the purposes for which it was collected or processed; to restrict processing of your Personal Data where:
the accuracy of the Personal Data is contested;
the processing is unlawful, but you object to the erasure of the Personal Data;
we no longer require the Personal Data for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim;
you challenge the processing which is justified on the basis of a legitimate interest;
to object to decisions which are based solely on automated processing, including profiling;
to receive a portable copy of your Personal Data, or to have a copy transferred to a third party controller where technically feasible and this does not involve unreasonable costs;
In case you may have a complaint about how we process your Personal Data, you can send it by contacting us.
Alternatively, you have the right to lodge a complaint with the supervisory data protection authority.
If you have any question regarding the processing of your Personal Data, this Privacy Notice or if you wish to exercise any of the above mentioned rights, please contact us. Whenever reasonably possible and required, we will strive to grant your rights within one month.
Subsequently our Sites may contain links to third-party websites; if you follow these links, you will exit our websites and mobile applications. While these third-party websites are selected with care, Sweet Gestures cannot accept liability for the use of your Personal Data by these organisations.
In this policy we use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications.
What is a cookie?
A cookie is a small piece of data that a website asks your browser to store on your computer, tablet or mobile device. The cookie allows the website to "remember" your actions or preferences over time.
Most Internet browsers support cookies; however, users can set their browser to decline certain types of cookies or specific cookies. Further, users can delete stored cookies at any time.
What types of cookies do we use?
We use both first-party and third-party cookies on our website.
First-party cookies are cookies issued from the Sweet Gestures domain and are generally used to identify your users preferences and render shopping basket functionality.
Session cookies are temporary cookies that are used to remember you during the course of your visit to the website, and they expire when you close the web browser.
Persistent cookies are used to remember your preferences within the website and remain on your desktop or mobile device even after you close your browser or restart your computer. We use these cookies to analyse user behaviour to establish visit patterns so that we can improve our website functionality for you and others who visit our website. These cookies also allow us to serve you with targeted advertising and measure the effectiveness of our site functionality and advertising.
How are cookies used for advertising purposes?
Cookies and ad technology such as web beacons, pixels, and anonymous ad network tags help us serve relevant ads to you more effectively. They also help us collect aggregated audit data, research, and performance reporting for advertisers. Pixels enable us to understand and improve the delivery of ads to you, and know when certain ads have been shown to you. Since your web browser may request advertisements and web beacons directly from ad network servers, these networks can view, edit, or set their own cookies, just as if you had requested a web page from their site.
We never provide any personal information that we collect to advertisers. You can opt out of off-site and third-party-informed advertising by adjusting your cookie settings. Opting out will not remove advertising from the pages you visit, but, instead, opting out will result in the ads you see not being matched to your interests. This implies that the ad(s) you see will not be matched to your interests by those specific cookies.
How do I reject and delete cookies?